Frequently Asked Questions

Do I need a seperate account to log in to the Student Portal?

No, you can use your regular student UM account (ixxxxxxx) to login into the Student Portal. Prerequisite is that you are registered as a student (at least conditionally approved) at Maastricht University.

How can I register for new courses and exams?

Some faculties register you for the courses and exams you are expected to take part in. At other faculties you need to do this yourself at the 'My Courses' page. Check  your faculty's policy in order to find out what the correct procedure is at your faculty.  Instructions on registering courses yourself are available on 'instructions' in the main menu on this page.

Where can I register for a new programme or re-register for the next year of my current programme?

Applying for a new programme or re-registering is facilitated by www.studielink.nl. 

Can I suggest a link for 'My Links'?

For students: Use the “Help” button in the Student Portal menu to send us the link you wish to be added. 

For UM staff faculties: contact your head of education.

For UM staff service centres: contact your information manager.

All suggestions for links to be added are welcome. We will gather all feedback and decide which links will be added in the next release of the Student Portal.

I have a question about the Student Portal. How can I receive support?

If you have a question about the student portal or a suggestion for improvement use the "Help" button in the Student Portal menu and use the form. In case you are not able to log in to the portal, contact the ICTS Servicedesk. 

I am using the Student Portal. Can I also use the other information systems?

(For example: Canvas, Timetable and Webmail)

Yes. All other information systems are also available. In general we ask you to use the Student Portal as much as possible.

Can I use the Student Portal on different devices and browsers?

The Student Portal was designed to work on all conventional devices: PC, laptop, tablet and smartphone. The Student Portal is best used on the most recent browser versions of Chrome, Edge, Safari and Firefox and recent versions of the operating systems Android, IOS, MacOS and Windows. However some integrations in My Courses are not optimal yet and can best be used on PC or laptop. We are looking for ways to improve this.

Is the Student Portal the only way to access my study related information?

The Student Portal integrates all relevant study related information from several source systems into one environment. In case the Student Portal has technical difficulties you can access the information via each source system separately. Student Portal will provide you the relevant link(s) depending on the type of failure. These are the direct links to the source systems:

• Course related information → Canvas

• My Timetable → Classic Timetable page

• My Webmail → Webmail

• My Courses → Classic MyUM portal

Where can I find my GPA?

The GPA (Grade Point Average) can be found at the My Courses page after clicking on ‘Show Results’. Per programme your faculty decides to show or hide the GPA in the Portal. If you think your GPA is not correct of should be shown please contact your Office of Student Affairs.

I cannot log in to the Student Portal?

Sometimes the cache of your browser interferes with the login at the Student Portal. Sometimes it can be solved by clearing the browser cache (by Control-Shift-Del) and then restart your browser (closing all windows/tabs). If this does not work please contact the ICTS Servicedesk.